NATEX Return Policy.
We want you to be happy with your purchase. If for any reason you are not satisfied, we will gladly accept for refund or exchange, any item purchased from NATEX stores within 30 days of purchase (60 days for Rewards customers). Returned items should be unworn, unused, unwashed and include the vendor packaging and tags, along with the original receipt. Please note that gift certificates are non-refundable.
In accordance with Health Regulations, items of a personal nature cannot be accepted for return including but not limited to personal products, hair brushes & combs etc. If you aren’t sure… just ask.
Final Sale items may not be returned.
And… after all of that; if you aren’t sure what to do, please contact us. (contactus[at]natex [dot] de) We are happy to talk to you about your individual situation.
Products Under Warranty.
We sell many different products that are covered by a manufacturer warranty. When something goes wrong with these products, we want you to know that we are here to help you. We encourage you to contact us. We will contact the manufacturer and determine the best solution based on the situation. In many cases, this will involve sending the item back to the manufacturer for repair. In other cases, the manufacturer may be able to replace the item. Each situation is different.
Please check your warranty and keep your receipt with it. It is a good idea to make a scanned copy of the receipt for your records. We can accept any product we sell that is under warranty as long as you have the receipt.
And… after all of that; if you aren’t sure what to do, please contact us at contactus[at]natex [dot] de. We are happy to talk to you about your individual situation.