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NATEX PROMISE

We will provide our customers with unrivalled pre and post purchase support.

We will provide our customers with activities and events that enhance their social experience.

We will know our customers better than anyone and we will use that knowledge to provide our customers with those products and services they value most at any given time within the convenience of their local community.

What you need to know

The NATEX Misison

Our Mission is “To simplify and improve the lives of members of the NATO community.”

It’s a simple statement, but we believe it says it all. NATEX exists to support the NATO community, and we are very proud of the role we play.

To us, “To simplify and improve” means providing unrivalled support to our customers. Before and after they make a purchase. It means providing the products and services that our customers want from us, while making it easy and convenient for them to buy.

And it also means becoming more than just “a store”. We believe you should enjoy your experience, and we provide special activities and events for our customers… because we should.

Life should be simple.

The NATEX Difference
  • Our people
  • Tax free, duty free shopping
  • Supporting Morale & Welfare through paid contributions back to the Base
  • Open 7 days a week
  • Your family is our family! 85% of NATEX employees are dependents of NATO members
  • Our NATEX teams are multilingual and ready to serve you
History

The NATO Airborne Early Warning & Control Force (NAEW&CF) was established in January 1980. Not long after the opening of the E-3A Component, NATEX opened the doors to its first NATEX Combination Store, providing an international touch to the Component’s shopping facilities. NATEX’s main aim was to offer as much variety as possible, reflecting Geilenkirchen’s international community.

A one-of-a-kind shopping facility had been opened, where products from Europe and North America were offered, in combination with local groceries. Under the agreement of CANEX, NATEX operates the facilities as a concessionaire and a percent of profits from NATEX sales are returned directly to the Base population through the Morale & Welfare Fund. The success of NATEX greatly benefits the Component. NATEX pays annual royalties to the Component based on consumer sales and in accordance with contractual obligations. These monies are used to improve recreational facilities and offer additional services. Furthermore, NATEX independently donates to Component entities in supplementary support.

Over the next few years, the business grew, and in 1987 NATEX expanded by segregating the electronics and cosmetics from the original store into its own retail store. In approximately 1991, clothing was introduced, with Levi’s as the first apparel brand. Merchandised in a small area of the retail store, it too rapidly expanded into the beginnings of its own store, which was then located in what is known today as the NATEX Getranke Markt. Sales in the selection of brands and products offered at NATEX have enabled us to successfully grow to multi-unit stores.

Around 2000, NATEX launched an aggressive renovation plan, upgrading all of the stores to ensure an international and one-stop duty-free shopping experience, matched with a ‘superior service’ customer focus. This approach was very successful for NATEX, doubling the sales volume in only 4 years. The NATEX expansion required erecting a new building and renovating other NATEX occupied buildings and several parking areas, all of which was fully funded by NATEX.

Today, NATEX has grown into separate outlets at the Component: Retail Plus, Convenience Plus, NATEX Blowout Store and Automotive Garage/Gas Station. Currently NATEX employs approximately 130 people of many nationalities, 85% of which are dependents of NATO component members.

NATEX is continually looking to further evolve to meet our customers’ expectations. NATEX maintains a progressive approach and is always looking towards the future.

Who can shop at NATEX?

This overview is intended to clarify the current NATEX shopping entitlements at the NAEW&C Force E-3A Component in Geilenkirchen and Wesel Germany. If there is any discrepancy between this overview and E-3A Order 8.1-11, “the Order” is to be taken as the source of record.

Whether you are purchasing rationed goods or non-rationed goods at NATEX, you are required to show proof of your entitlement (this includes Starbucks) in accordance with E-3A Order 8.1-11.

Component Personnel

The component issues 3 different shopping cards to component members based on their entitlements:

Green Shopping Card

  • This allows the purchase of any non-rationed items without limit
  • This also allows the purchase of any rationed items based on your ration card (ration cards can be provided by a support unit or the base, depending on your nationality)
  • Typically, all NATO military and civilian component members (except DEU nationals) and their dependants are given Green Shopping Cards*

Yellow Shopping Card

  • This allows the purchase of any non-rationed items with a value limit of 75 euros (your total purchase can exceed 75 euros, but no one item can exceed 75 euros)
  • This also allows the purchase of any rationed items based on your ration card with no value limit. (The 75 euro limit applies to non-rationed items only).
  • Typically, German military and civilian component members and their dependants are given Yellow Shopping Cards*

Red Shopping Card

  • This allows the purchase of non-rationed grocery items only (no alcohol), with a maximum total sales volume of 20 euros.
  • You are not entitled to rationed items
  • Typically, Local Wage Rate personnel, Consultants, Contractor, Interns or Temporary Staff and DEU personnel at SanStaffel receive Red Shopping Cards (their dependants are not typically eligible)*

 

Off-base Personnel (including US forces stationed at JFC Brunssum)

In addition to component members, NATO military or NATO civilian members stationed in Germany, and their dependants as well as any US military member stationed in Europe or North Africa are also eligible to shop at NATEX.

  • Please review the above on Shopping Cards to understand your entitlements
  • To show proof of your entitlement (if you don’t have a shopping card), you will need to provide the following:
    • Military or NATO Civilian ID or Dependant ID
    • Proof of your permanent station within Europe or North Africa (US only) – this can be in the form of your ration card, installation pass, etc. (a ration card is required in order to purchase rationed items)

 

Personnel on TDY

If you are on temporary duties orders to the E-3A Component or any other location in Germany, you are eligible to shop at NATEX. You will be issued a temporary shopping permit by the Base Pass Office (building 1) or NATEX Retail Plus if the former is closed, which outlines your ration entitlements.

  • With the exception of DEU nationals, you are typically entitled to Green Shopping Card privileges. (refer to above)
  • To show proof of your entitlement, you will need to provide the following:
    • Temporary Duty Orders
    • Military or Civilian ID

There are some special situations that have not been covered in this general overview. If you are in doubt as to your shopping entitlements or ID required to shop at NATEX, please feel free to contact us directly at contactus@natex.de. We can then advise you about your specific entitlements.

Below are a couple of specific examples of entitlements & ID required:

British Forces Members Stationed at Paderborn

  • Green shopping privileges
  • Rationed goods purchased cannot exceed the ration policy for the E-3A Component
  • 200 cigarettes or 250gr. cigarette tobacco, 200gr. pipe tobacco, 100 cigarellos or 25 cigars  per week (purchase of these items will be marked on your ration card)
  • Up to 6 litres of spirits (alcohol over 38% + whisky and gin are rationed) per month – (purchase of these items will be marked on your ration card)
  • 5kg of coffee and 250gm of coffee extracts per month – (purchase of these items will be marked on your ration card)
  • Required to show valid Military (or Civilian) ID + either a ration card or base pass to prove your eligibility

 

USA Forces stationed at S.H.A.P.E

  • S.H.A.P.E now provides a base access card that includes member ration entitlements
    • NATEX has implemented the N-Step card system which allows US S.H.A.P.E ID card holders to purchase both rationed and non-rationed items
  • Required to show valid S.H.A.P.E ID in order to purchase unlimited non-rationed items and the following rationed items not to exceed their current entitlement (for personal use and consumption)
    • 200 cigarettes or 250gr. cigarette tobacco, 200gr. pipe tobacco, 100 cigarellos or 25 cigars  per week (purchase of these items will be deducted from your rations)
    • Up to 6 litres of spirits (alcohol over 38% + whisky and gin are rationed) per month – (purchase of these items will be deducted from your rations)

 

E-3A Component Ration Items Policy Overview*:

  • 200 cigarettes or 250gr. cigarette tobacco, 200gr. pipe tobacco, 100 cigarellos or 25 cigars  per week (purchase of these items will be marked on your ration card)
  • 5kg of coffee and 250gm of coffee extracts per month – (purchase of these items will be marked on your ration card)
  • Spirits
    • Green Card Holders:
      • Up to 6 litres of spirits (alcohol over 38% + whisky and gin are rationed) per month – (purchase of these items will be marked on your ration card)
    • Yellow Card Holders:
      • Up to 6 litres of spirits (alcohol over 38% + whisky and gin are rationed) per month – (purchase of these items will be marked on your ration card)
  • All purchases, whether rationed or non-rationed must be for personal use and consumption

 * The shopping privileges at NATEX are controlled and dictated by the German Finance and Customs authorities. E-3A Order 8.1-11 as part of their operating manual outlines the shopping eligibility and entitlements. The latest copy of the section that pertains to Shopping cards and Ration cards, dated July 17, 2015 can be found by clicking this link.

For additional questions about Order 8.1-11, please contact OFC-LAO@e3a.nato.int



 

Hours and Phone Numbers

Opening Hours:

Convenience Plus
Phone: 0049 (0)2451-6207-223
Mon – Fri: 07:30 – 18:00
Saturday: 10:00 – 17:00
Sunday: 11:00 – 17:00

Retail Plus
Phone: 0049 (0)2451-48451-321
Mon – Fri: 10:30 – 18:00
Saturday: 10:00 – 17:00
Sunday: 11:00 – 17:00

Auto Centre
Phone: 0049 (0)2451-6207-252
Mon – Thur: 08:00 – 17:00
Friday: 08:00 – 15:00
Sat – Sun: CLOSED

Gas Kiosk
Phone: 0049 (0)2451-632-670
Mon – Fri: 08:00 – 17:00
Sat – Sun: 12:00 – 17:00

Wesel Store
Phone: 0049 (0)2811-642-6694
Mon – Thur: 09:30 – 16:00
Friday: 09:30 – 13:30

Lilienthalallee 100,
52511 Geilenkirchen, Germany
Phone +49 2451 4845111

Natex

NATEX
Lilienthalallee 100,
52511 Geilenkirchen, Germany
Phone +49 2451 4845111

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Lilienthalallee 100,
52511 Geilenkirchen, Germany
Phone +49 2451 48451322
contactus@natex.de

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Social Media
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    • NATEX
      NATEX Rewards customers get 20 % off 💥any 1 item💥 this Friday at NATEX Convenience Plus, NATEX Retail Plus, NATEX Gas Station and Auto Centre, and NATEX Duty Free Wesel! The offer excludes tobacco, gas and promotional items. All non-Rewards ... Comments ♥️🎈
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      European Stars and Stripes
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      On Thursday 15 November, fill out a ballot at NATEX Convenience Plus for a chance to win two Borussia Mönchengladbach vs. Hannover 96 Bundesliga tickets (Sun 25 Nov, 6 pm). The drawing will take place on Friday. ⚽ Comments Pascal Kahlen Heinz Kahlen
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      We're celebrating Thanksgiving a week early! Enjoy (free) delicious Butterball turkey bite, apple pie and coffee at NATEX Convenience Plus on Thursday 15 November, 11:00 - 14:00, and see if you like Feudi di San Marzano wines paired with your ...
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      Please note that NATEX Auto Centre will be closed on Friday 16 November. We apologize for any inconvenience and look foward to welcoming you during regular hours.
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      Japanese whisky may just be the perfect gift for someone who's always looking to try something new. Give these a chance!
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      European Stars and Stripes
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      NATEX shared European Stars and Stripes's post.
    • NATEX
      European Stars and Stripes
      The first deadline is just around the corner!
      NATEX shared European Stars and Stripes's post.
    • NATEX
      Stock up for the weekend(s)! 🍺 Save up to 25 % on selected beers, such as Bitburger or Budweiser Budvar. Coca Cola is more than 20 % off today too.
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      On Thursday and Friday between 11:00 and 16:00, you have a chance to try some amazing single malts in our store, for example from The Balvenie range. Don't miss out!
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    • Great Halloween photo ladies!
    • NATEX
      On Thursday, come to NATEX Retail Plus from 11 to 14 and try some mulled wine, or "Glühwein". It is a hot drink prepared from red wine, heated and spiced with cinnamon sticks, cloves, star aniseed, citrus, sugar and vanilla ...
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      Sparkle like a unicorn! 🦄 Pop in to NATEX Retail Plus and check out our new beauty face masks from INC.redible, some of which were inspired by this mythical (and super cute!) animal. Comments Toni Pyatok :(
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      Tomorrow's NATEX Retail offer has just become better! (The discount will be applicable to any regular-priced items excluding Rituals and new arrivals.)
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      Come to NATEX Convenience Plus on Wednesday, 11:00 - 14:00, to taste a selection of gins from the Warner Edwards Distillery! Don't forget all regular-priced gins & rums excluding new items will be 20 % off at this time.
    • NATEX
      Come check out NEW fragrance gift sets that we brought in for you to NATEX Retail Plus, one of which includes this playful perfume from Marc Jacobs Fragrances. 🔜 And if you're more into classics, enjoy 15 % off all ...
    • NATEX
      We're looking for a new colleague, the SMS Assistant. Under the supervision of the Senior Customer Relationship Manager, the SMS Assistant maintains the performance, integrity and security of the SMS database, ensuring for example that all costs and retail pricing ... Comments Vicky Sall? Vickie Guy Remy Daquis Villafuerte
    • NATEX
      We'll be serving hot food outside NATEX Convenience Plus on all four days during the X-FEST this week! We're bringing in different offers every day: 1⃣Pulled pork on Tuesday, 2⃣chicken wings on Wednesday, 3⃣chili con carne on Thursday, 4⃣Asian food ...
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      On Tuesday, come to NATEX Convenience Plus and try the Domaine de la Baume range of wines. If you find a wine that you like, take advantage of the 20 % off X-FEST discount. 🍾
      (Image courtesy of Domaine De ...
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      All regular-priced cosmetics and make-up except for new arrivals is 20 % off at NATEX Retail Plus till tomorrow. Don't miss your chance. 🧡
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      Photos from NATEX's post
      We're getting ready for the X-FEST next week - Get ready too! Check out these new arrivals and join this event to let your friends know you're coming: https://www.facebook.com/events/524948254635458/
      NATEX added 13 new photos.
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      Supreme Headquarters Allied Powers Europe (SHAPE)
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      NATEX shared Supreme Headquarters Allied Powers Europe (SHAPE)'s post.
      Comments Gratulujeme !!
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      Don't forget that daylight saving time ("summer time") ends on Sunday, 3:00 am. Which means one hour more in bed for everyone tonight! 😴
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      Have you heard that many items from last year's Christmas decoration stock are now 30 % off? Come to NATEX Retail Plus and look for the red stickers. Comments Marie-Andrée Lemire c'est le temps d'aller a GK maintenant que tu conduis sur l'autoroute :)
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