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FAQ

What is NATEX?

NATEX is a different kind of retail store.

NATEX operates retail stores on the NATO air base in Geilenkirchen, Germany as well as the NATO base in Wesel, Germany at tax and duty free prices. NATEX is only open to eligible NATO & US personnel and their dependants.

Some of the products and services offered by NATEX include the following:

  • Groceries, alcohol and tobacco products, fuel and garage services, clothing, footwear, jewellery, fragrance & skin care, electronics, sports and outdoor items, as well as various items for the home.
What does NATEX stand for?

Nato Exchange

How does NATEX support the NATO & US forces?

NATEX supports the NATO & US forces in multiple ways:

  • NATEX contributes a portion of its revenue to support the Morale and Welfare Services branch of each base it operates on. For the year 2015, NATEX contributed over 439,000 euros.
  • At NATEX, donate to and sponsor various NATO clubs and organizations in addition to our annual contributions. In 2015, we donated to, and sponsored over 30 different clubs and organizations where NATO military members and their families benefitted. Go to our donations page for more details. (add link)
  • We see ourselves as more than just a store. We are here to support the personnel. For that reason, we offer many different activities and events throughout the year for the personnel and their families to get involved in. Go to our Social Calendar for more details.
Can US military personnel and their dependants shop at NATEX?

Any US military member and their dependants stationed in Europe or North Africa are eligible to shop at NATEX. US Military members that are on TDY to Europe are also eligible to shop at NATEX. Go to our shopping eligibility page for more details.

Where are NATEX stores located?

NATEX Retail Plus, Convenience Plus, Gas Station, Auto Services
NATO Airbase:
Lilienthalallee 100, 52511 Geilenkirchen, Germany

NATEX DUTY FREE WESEL: 
Schill-Kaserne, Bldg. 67, Bocholter Strasse 6, 46487 Wesel, Germany

When are the NATEX stores open?

Convenience : Plus Monday – Friday 07:30 – 18:00 / Saturday 10:00 – 17:00 / Sunday 11:00 – 17:00

Retail Plus : Monday – Friday 10:30 – 18:00 / Saturday 10:00 – 17:00 / Sunday 11:00 – 17:00

Garage : Monday – Thursday 08:00 – 17:00 / Friday 08:00 – 14:30 / Saturday & Sunday CLOSED

Gas Kiosk : Monday – Friday 08:00 – 17:00 / Saturday & Sunday 12:00 – 17:00

Wesel Duty Free : Monday – Thursday 09:30 – 16:00 / Friday 09:30 – 13:30

How can I contact NATEX?

By phone

  • Convenience Plus Tel. 0049 (0)2451 6207 223
  • Retail Plus Tel. 0049 (0)2451 48451 322
  • Garage Tel. 0049 (0)2451 6207 252
  • Gas Kiosk Tel. 0049 (0)2451 632 670
  • Wesel Duty Free Tel. 0049 (0)2811 642 6694
  • NATEX HQ Tel. 0049 (0)2451 915 2111

By email

contactus@natex.de

By the HELP AT NATEX page on our website

Click the Help at NATEX button at the top of this page, fill out the form and click Send!

By Facebook

www.facebook.com/NATEXNATO

What currency and debit/credit cards are accepted by NATEX?

You can pay in your own currency! We accept Euros, American Dollars, and Canadian Dollars using American Express, VISA, MasterCard, EC Card, and Maestro Card (Europe).

Who can shop at NATEX?

Click here for details on Shopping Eligibility

What is a Power Lunch? What is an X-Fest?

A Power Lunch is an opportunity to get out of the office and take advantage of some amazing offers in the convenience of your own lunchtime! These promotions usually run for a couple of hours over lunchtime.

An X-Fest is an major event we hold three times a year. These events typically last 4 days and involve activities, games, food, product demos, industry experts and unbelievable promotions. These events are not to be missed.

What is a Privileged Customer?

As an authorized NATEX customer, you have an opportunity to sign up to the NATEX Privileged Customer program. Once signed up, you will be the first to receive exclusive previews of upcoming events, offers and discounts via e-mail. Signing up is fast and easy!

Lilienthalallee 100,
52511 Geilenkirchen, Germany
Phone +49 2451 4845111

Natex

NATEX
Lilienthalallee 100,
52511 Geilenkirchen, Germany
Phone +49 2451 4845111

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Lilienthalallee 100,
52511 Geilenkirchen, Germany
Phone +49 2451 48451322
contactus@natex.de

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Social Media

  • Social Media

    • NATEX
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      Don't do it like this... Come to NATEX Retail Plus and get your wrapping paper (and Christmas decorations!) at 60 % off.
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      Besides our special offers advertised in the flyer, NATEX Convenience Plus & NATEX Duty Free Wesel have prepared some extra promotions for you - 25 % off on some of your favourite items. Pop in and look for the green signs!
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      Come to NATEX Convenience Plus tomorrow and try some Mosna pasta from 11:00 to 14:00 😋
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    • NATEX
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      Serrano ham is cured, air-dried Spanish ham, also known as jamón iberico or pata negra, and is considered to be one of the finest in the world. It comes from the native Spanish Iberian pigs and is only produced in ...
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    • NATEX
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      Going shopping for your little ones? This might help. 👕👖 Don't panic though, you don't have to memorize it all. You can always borrow this table from our staff at NATEX Retail Plus.
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      Two days of Garmin = two days of live demos, videos, custom orders & triple points on all Garmin purchases at NATEX Retail Plus! Stop by today or tomorrow. By the way, all special orders will be delivered next week, ...
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      Freshly made, warm spring rolls! Get yours tomorrow, on Wednesday 12 December, 10:00 - 14:30 at NATEX Convenience Plus.
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       U.S. Army Garrison Benelux
      People from around the world will gather Dec. 15 to 16 in #Bastogne, Belgium, to commemorate the 74th anniversary of the Battle of the Bulge. U.S. Army Garrison Benelux service members, leaders, and community members, from young to old, will ...
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      Just a little reminder: NATEX Auto Centre will be closed from Friday 14 December and will reopen on Monday 7 January. We apologize for any inconvenience.
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      Come and see the great selection of gift baskets at NATEX Convenience Plus. We've got something for everybody. Still not sure? Pick your own items in store and we'll wrap them up for you! Prices from €10 up.
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      We're tasting selected whiskies and wines at NATEX Convenience Plus today. Come and try something new between 11:00 and 16:00 hrs.
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      Get ready for a shopping spree on Friday 7 December from 11 to 2 pm. NATEX gives you 20 % off all bourbon and single malt whiskies, 40 % off all Lindt Christmas chocolate, and 20 % off all skincare, ...
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      Our bottle engraver is coming back! He'll be working hard at NATEX Convenience Plus on Thursday and Friday this week, 10:00 - 17:00. Free engraving will be possible for any bottles at €35 or over. First come, first served! Limited ...
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      St. Nikolaus came to NATEX today! ✨ Comments Theo Collijn had ik mijn schoen ook kunnen zetten bij de natex? 😁 Thank you so much :) !!!! the kids will be very happy
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      All frozen food is 25 % off from 11:00 to 14:00 tomorrow (Wednesday) at NATEX Convenience Plus. Stock up!
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      We'll help you with your Christmas gift search. Join us for a late night shopping at NATEX Retail Plus on Thursday, 18:00 - 20:00 hrs.!
      🎁 Take the pressure off - share bubbles & cheese in our warm and welcoming ...
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    • Wall post
      Any plan to bring back Louis Roederer Brut Premier and Cristal ? Comments NATEX Good afternoon, we'll inquire in the Duty Free department and let you know! Kind regards, Jana Kryze, NATEX Advertising If the price is good, I'd be interrested too.
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      Spin the wheel at NATEX Retail Plus tomorrow, Tuesday 4 December, 11:00 - 14:00! You're guaranteed to win a discount on all regular-priced items in your purchase.
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       's cover photo
      NATEX updated their cover photo.
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      Rewards customers special offer: Enjoy 10% off NEW items from our X-FEST Flyer at Convenience Plus on all four days, with the only exception of Highland Park NATO Cask Whisky. We've brought in more than 30 new arrivals for you: ...
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       Supreme Headquarters Allied Powers Europe (SHAPE)
      Today we commemorate Great Union Day or "Ziua Marii Uniri" with our Romanian Allies. On this day in 1918, Transylvania, Bessarabia and Bukovina were unified with the Romanian Kingdom. #WeAreNATO
      NATEX shared Supreme Headquarters Allied Powers Europe (SHAPE)'s post.
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      Do you fancy a freshly made Asian wok stir-fry for lunch? Who wouldn't. Lucky for you, we just made some at NATEX Convenience Plus! Stop by until 15:00 and have a bite.
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      "The best meat ever" will be served at NATEX Convenience Plus today - the MAREDO beef! Stop by for a free tasting between 11:00 and 15:00.
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      St. Nikolaus is coming to NATEX Convenience Plus! Leave your kid's shoe with a name tag on at the Starbucks counter and, who knows, maybe he will leave your kid something special! Bring it in any time before Tuesday next ...
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      Today at lunchtime, 11:00 - 15:00, we'll have freshly made bagels and paninis ready for you to buy & take away. Drop by at NATEX Convenience Plus.
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       Photos from NATEX's post
      Signatory 30th Anniversary Special Bottlings are now available for you at NATEX Convenience Plus!

      🥃 Signatory Vintage is one of the few important independent bottlers. They were able to maintain uncompromisingly high selection standards throughout their history. Their warehouses abound ...
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      ℹ️ Early warning: NATEX Auto Centre will be closed from Friday 14 December and will reopen on Monday 7 January. If you need an appointment soon, NOW is the time to call 0049 (0)2451-6207-252!
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    • NATEX
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      Santa is coming to NATEX Retail Plus this week! ✨ Drop by with your kids on Saturday 24 or Sunday 25 November, between 12:00 and 15:00 hrs. Your children can tell Santa their wishes and will get a free photo ...
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    • NATEX
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      As our Duty Free specialist Harvey Toolan says, "Tawny port is the perfect sweet wine for this time of year!" Enjoy 20 Years Old Sandeman Porto at 15 % off this week. https://bit.ly/2RVZpyK
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       Supreme Headquarters Allied Powers Europe (SHAPE)
      Today we celebrate Proclamation Day with our Latvian Allies. On this day in 1918, the People's Council of Latvia proclaimed Independence. #WeAreNATO
      NATEX shared Supreme Headquarters Allied Powers Europe (SHAPE)'s post.
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