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NATEX PROMISE

We will provide our customers with unrivalled pre and post purchase support.

We will provide our customers with activities and events that enhance their social experience.

We will know our customers better than anyone and we will use that knowledge to provide our customers with those products and services they value most at any given time within the convenience of their local community.

What you need to know

The NATEX Misison

Our Mission is “To simplify and improve the lives of members of the NATO community.”

It’s a simple statement, but we believe it says it all. NATEX exists to support the NATO community, and we are very proud of the role we play.

To us, “To simplify and improve” means providing unrivalled support to our customers. Before and after they make a purchase. It means providing the products and services that our customers want from us, while making it easy and convenient for them to buy.

And it also means becoming more than just “a store”. We believe you should enjoy your experience, and we provide special activities and events for our customers… because we should.

Life should be simple.

The NATEX Difference
  • Our people
  • Tax free, duty free shopping
  • Supporting Morale & Welfare through paid contributions back to the Base
  • Open 7 days a week
  • Your family is our family! 85% of NATEX employees are dependents of NATO members
  • Our NATEX teams are multilingual and ready to serve you
History

The NATO Airborne Early Warning & Control Force (NAEW&CF) was established in January 1980. Not long after the opening of the E-3A Component, NATEX opened the doors to its first NATEX Combination Store, providing an international touch to the Component’s shopping facilities. NATEX’s main aim was to offer as much variety as possible, reflecting Geilenkirchen’s international community.

A one-of-a-kind shopping facility had been opened, where products from Europe and North America were offered, in combination with local groceries. Under the agreement of CANEX, NATEX operates the facilities as a concessionaire and a percent of profits from NATEX sales are returned directly to the Base population through the Morale & Welfare Fund. The success of NATEX greatly benefits the Component. NATEX pays annual royalties to the Component based on consumer sales and in accordance with contractual obligations. These monies are used to improve recreational facilities and offer additional services. Furthermore, NATEX independently donates to Component entities in supplementary support.

Over the next few years, the business grew, and in 1987 NATEX expanded by segregating the electronics and cosmetics from the original store into its own retail store. In approximately 1991, clothing was introduced, with Levi’s as the first apparel brand. Merchandised in a small area of the retail store, it too rapidly expanded into the beginnings of its own store, which was then located in what is known today as the NATEX Getranke Markt. Sales in the selection of brands and products offered at NATEX have enabled us to successfully grow to multi-unit stores.

Around 2000, NATEX launched an aggressive renovation plan, upgrading all of the stores to ensure an international and one-stop duty-free shopping experience, matched with a ‘superior service’ customer focus. This approach was very successful for NATEX, doubling the sales volume in only 4 years. The NATEX expansion required erecting a new building and renovating other NATEX occupied buildings and several parking areas, all of which was fully funded by NATEX.

Today, NATEX has grown into separate outlets at the Component: Retail Plus, Convenience Plus, NATEX Blowout Store and Automotive Garage/Gas Station. Currently NATEX employs approximately 130 people of many nationalities, 85% of which are dependents of NATO component members.

NATEX is continually looking to further evolve to meet our customers’ expectations. NATEX maintains a progressive approach and is always looking towards the future.

Who can shop at NATEX?

This overview is intended to clarify the current NATEX shopping entitlements at the NAEW&C Force E-3A Component in Geilenkirchen and Wesel Germany. If there is any discrepancy between this overview and E-3A Order 8.1-11, “the Order” is to be taken as the source of record.

Whether you are purchasing rationed goods or non-rationed goods at NATEX, you are required to show proof of your entitlement (this includes Starbucks) in accordance with E-3A Order 8.1-11.

Component Personnel

The component issues 3 different shopping cards to component members based on their entitlements:

Green Shopping Card

  • This allows the purchase of any non-rationed items without limit
  • This also allows the purchase of any rationed items based on your ration card (ration cards can be provided by a support unit or the base, depending on your nationality)
  • Typically, all NATO military and civilian component members (except DEU nationals) and their dependants are given Green Shopping Cards*

Yellow Shopping Card

  • This allows the purchase of any non-rationed items with a value limit of 75 euros (your total purchase can exceed 75 euros, but no one item can exceed 75 euros)
  • This also allows the purchase of any rationed items based on your ration card with a value limit of 75 euros (your total purchase can exceed 75 euros, but no one item can exceed 75 euros)
  • Typically, German military and civilian component members and their dependants are given Yellow Shopping Cards*

Red Shopping Card

  • This allows the purchase of non-rationed grocery items only (no alcohol), with a maximum total sales volume of 20 euros.
  • You are not entitled to rationed items
  • Typically, Local Wage Rate personnel, Consultants, Contractor, Interns or Temporary Staff and DEU personnel at SanStaffel receive Red Shopping Cards (their dependants are not typically eligible)*

 

Off-base Personnel

In addition to component members, NATO military or NATO civilian members stationed in Germany, and their dependants as well as any US military member stationed in Europe or North Africa are also eligible to shop at NATEX.

  • Please review the above on Shopping Cards to understand your entitlements
  • To show proof of your entitlement (if you don’t have a shopping card), you will need to provide the following:
    • Military or NATO Civilian ID or Dependant ID
    • Proof of your permanent station within Europe or North Africa (US only) – this can be in the form of your ration card, installation pass, etc. (a ration card is required in order to purchase rationed items)

 

Personnel on TDY

If you are on temporary duties orders to the E-3A Component or any other location in Germany, you are eligible to shop at NATEX. You will be issued a temporary shopping permit by the Base Pass Office (building 1) or NATEX Retail Plus if the former is closed, which outlines your ration entitlements.

  • With the exception of DEU nationals, you are typically entitled to Green Shopping Card privileges. (refer to above)
  • To show proof of your entitlement, you will need to provide the following:
    • Temporary Duty Orders
    • Military or Civilian ID

 

There are some special situations that have not been covered in this general overview. If you are in doubt as to your shopping entitlements or ID required to shop at NATEX, please feel free to contact us directly at contactus@natex.de. We can then advise you about your specific entitlements.

 

Below are a couple of specific examples of entitlements & ID required:

British Forces Members Stationed at Paderborn

  • Green shopping privileges
  • Rationed goods purchased cannot exceed the ration policy for the E-3A Component

(The ration policy for UK forces is slightly different than the E-3A Component… however; we cannot exceed the E-3A Component policy)

  • 200 cigarettes, 250gm or cigarette tobacco, 100 cigarillos or 25 cigars per week (purchase of these items will be marked on your ration card)
  • Up to 6 litres of liquor (including whiskey, gin and any liquor with 38% or higher volume of pure alcohol) per month – (purchase of these items will be marked on your ration card)
  • 5kg of coffee and 250gm of coffee extracts per month – (purchase of these items will be marked on your ration card)
  • Required to show valid Military (or Civilian) ID + either a ration card or base pass to prove your eligibility

 

USA Forces stationed at S.H.A.P.E

  • S.H.A.P.E now provides a base access card that includes member ration entitlements
    • You can request a temporary shopping permit from the Base ID Office (Building 1) that will allow you to purchase rationed items… if you do not provide a temporary shopping permit that specifies your ration entitlements, unfortunately we cannot sell rationed items to you
  • Required to show valid S.H.A.P.E ID in order to purchase unlimited non-rationed items (for personal use and consumption)

 

E-3A Component Ration Items Policy Overview*:

  • 200 cigarettes, 250gm or cigarette tobacco, 100 cigarillos or 25 cigars per week (purchase of these items will be marked on your ration card)
  • Up to 6 litres of liquor (including whiskey, gin and any liquor with 38% or higher volume of pure alcohol) per month – (purchase of these items will be marked on your ration card)
  • 5kg of coffee and 250gm of coffee extracts per month – (purchase of these items will be marked on your ration card)
  • All purchases, whether rationed or non-rationed must be for personal use and consumption

 

* The shopping privileges at NATEX are controlled and dictated by the German Finance and Customs authorities. E-3A Order 8.1-11 as part of their operating manual outlines the shopping eligibility and entitlements. The latest copy of the section that pertains to Shopping cards and Ration cards, dated July 17, 2015 can be found by clicking this link.

For additional questions about Order 8.1-11, please contact OFC-LAO@e3a.nato.int



 

Hours and Phone Numbers

 

Convenience Plus
Phone: 0049 (0)2451-6207-223
Mon – Fri: 07:30 – 18:00
Saturday: 10:00 – 17:00
Sunday: 11:00 – 17:00

Retail Plus
Phone: 0049 (0)2451-48451-321
Mon – Fri: 10:30 – 18:00
Saturday: 10:00 – 17:00
Sunday: 11:00 – 17:00

Auto Centre
Phone: 0049 (0)2451-6207-252
Mon – Thur: 08:00 – 17:00
Friday: 08:00 – 15:00
Sat – Sun: CLOSED

Gas Kiosk
Phone: 0049 (0)2451-632-670
Mon – Fri: 08:00 – 17:00
Sat – Sun: 12:00 – 17:00

Wesel Store 
Phone: 0049 (0)2811-642-6694
Mon – Thur: 09:30 – 16:00
Friday: 09:30 – 13:30

Lilienthalallee 100,
52511 Geilenkirchen, Germany
Phone +49 2451 4845111

Natex

NATEX
Lilienthalallee 100,
52511 Geilenkirchen, Germany
Phone +49 2451 4845111

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Lilienthalallee 100,
52511 Geilenkirchen, Germany
Phone +49 2451 4845111
contactus@natex.de

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