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We will provide our customers with unrivalled pre and post purchase support.
We will provide our customers with activities and events that enhance their social experience.
We will know our customers better than anyone and we will use that knowledge to provide our customers with those products and services they value most at any given time within the convenience of their local community.
What you need to know
The NATEX Misison
Our Mission is “To simplify and improve the lives of members of the NATO community.”
It’s a simple statement, but we believe it says it all. NATEX exists to support the NATO community, and we are very proud of the role we play.
To us, “To simplify and improve” means providing unrivalled support to our customers. Before and after they make a purchase. It means providing the products and services that our customers want from us, while making it easy and convenient for them to buy.
And it also means becoming more than just “a store”. We believe you should enjoy your experience, and we provide special activities and events for our customers… because we should.
Life should be simple.
The NATEX Difference
- Our people
- Tax free, duty free shopping
- Supporting Morale & Welfare through paid contributions back to the Base
- Open 7 days a week
- Your family is our family! 85% of NATEX employees are dependents of NATO members
- Our NATEX teams are multilingual and ready to serve you
The NATO Airborne Early Warning & Control Force (NAEW&CF) was established in January 1980. Not long after the opening of the E-3A Component, NATEX opened the doors to its first NATEX Combination Store, providing an international touch to the Component’s shopping facilities. NATEX’s main aim was to offer as much variety as possible, reflecting Geilenkirchen’s international community.
A one-of-a-kind shopping facility had been opened, where products from Europe and North America were offered, in combination with local groceries. Under the agreement of CANEX, NATEX operates the facilities as a concessionaire and a percent of profits from NATEX sales are returned directly to the Base population through the Morale & Welfare Fund. The success of NATEX greatly benefits the Component. NATEX pays annual royalties to the Component based on consumer sales and in accordance with contractual obligations. These monies are used to improve recreational facilities and offer additional services. Furthermore, NATEX independently donates to Component entities in supplementary support. Over the next few years, the business grew, and in 1987 NATEX expanded by segregating the electronics and cosmetics from the original store into its own retail store. In approximately 1991, clothing was introduced, with Levi’s as the first apparel brand. Merchandised in a small area of the retail store, it too rapidly expanded into the beginnings of its own store, which was then located in what is known today as the NATEX Getranke Markt. Sales in the selection of brands and products offered at NATEX have enabled us to successfully grow to multi-unit stores. Around 2000, NATEX launched an aggressive renovation plan, upgrading all of the stores to ensure an international and one-stop duty-free shopping experience, matched with a ‘superior service’ customer focus. This approach was very successful for NATEX, doubling the sales volume in only 4 years. The NATEX expansion required erecting a new building and renovating other NATEX occupied buildings and several parking areas, all of which was fully funded by NATEX. Today, NATEX has grown into separate outlets at the Component: Retail Plus, Convenience Plus, NATEX Blowout Store and Automotive Garage/Gas Station. Currently NATEX employs approximately 130 people of many nationalities, 85% of which are dependents of NATO component members. NATEX is continually looking to further evolve to meet our customers’ expectations. NATEX maintains a progressive approach and is always looking towards the future.
Who can shop at NATEX?
E-3 A COMPONENT MEMBERS
1) GREEN Shopping Card
A) E-3A Component and National Support Unit military personnel assigned to the MOB Geilenkirchen, unless they are DEU nationals.
B) E-3A Component NATO International Civilian Personnel employed under the NATO Civilian Personnel Regulations, provided they are: neither temporarily employed (under Chapter XVII NCPR), nor Consultants (under Chapter XVI NCPR), nor DEU nationals, nor ordinarily residents in DEU (for twelve months or more upon taking up employment as an International NATO Civilian).
C) Civilian Component of the National Support Units (other than the DEU NSU), who are: neither DEU nationals, nor local wage rate personnel, nor ordinarily residents in DEU (for twelve months or more upon taking up employment as civilian component of the NSU). Remark: Personnel referred to in (d) may include certain NATEX personnel, US Clinic, US school teachers, etc. Status to be verified by LAO.
D) Military and International Civilian NATO personnel (except for DEU nationals) administratively assigned to the E-3A Component by an instrument conferring legal status (e.g. MOUs signed by the E-3A Component relating to certain NATO personnel of ACCI, NAMSA, NAPMA, 1NSB, all stationed in DEU).
E) Dependents (spouse and dependent children of 18 years or above) of the personnel referred to in (A) to (D).
2) YELLOW Shopping Card
A) DEU E-3A Component and DEU National Support Unit military personnel (except for DEU personnel of SanStaffel). B) E-3A Component NATO International Civilian Personnel employed under the NATO Civilian Personnel Regulations, who are DEU nationals, but are neither temporarily employed (under Chapter XVII NCPR), nor Consultants (under Chapter XVI NCPR). C) E-3A Component NATO International Civilian Personnel employed under the NATO Civilian Personnel Regulations, who were ordinarily residents in Germany for twelve months or more upon taking up employment as an International NATO Civilian, but are neither temporarily employed (under Chapter XVII NCPR), nor Consultants (under Chapter XVI NCPR). D) Civilian employees of the DEU National Support Unit assigned to the E-3A Component. E) Military and International Civilian ANATO personnel with DEU nationality, who are administratively assigned to the E-3A Component by an instrument conferring legal status (e.g. certain NATO personnel of ACCI, NAMSA, NAPMA, 1NSB) F) Dependents (spouse and dependent children of 18 years or above) of the personnel referred to in (A) to ©. Remark: The status of the personnel referred to in (a) to (e) above always determines the status of the dependents, who will never exceed privilege level yellow, regardless their nationality.
3) RED Shopping Card
A) Local Wage Rate Personnel of the E-3A Component B) Staff members of BWDlZ (StoV, Deutsche Truppenverwaltung) C) Interns D) Temporary NATO International Civilians E) Consultants F) Contractors G) Local Wage Rate Personnel of the National Support Units H) DEU SanStaffel Remark: Dependents of the personnel referred to in (a) to (h) above are not eligible for any kind of Shopping Card.
OFF BASE ELIGIBLE PERSONNEL
It is recognised that “other” entitled personnel (off this Base – and who do not hold a Shopping Card) are still entitled to shop at NATEX and can continue to do so using the same ID/ration card as was done previously. Base Officials are currently looking into issuance of a Shopping Card for all these entitled personnel as well, however until such a time, we will gladly accept the usual ID/ration card confirming eligibility for shopping at NATEX.
ELIGIBILITY FOR TEMPORARY SHOPPING PERMITS
Upon application by the eligible person, a temporary shopping permit will be stamped on Travel Orders of A) Military personnel assigned to the FOBs/FOL on temporary duty travel to MOB Geilenkirchen, provided they present a valid Component Blue ID Card indicating they are assigned to a Component FOB/FOL and Travel Order indicating destination MOB Geilenkirchen. B) Military personnel and civilian component of forces of NATO member States (except for DEU nationals), provided they present a valid National Military ID card of their respective NATO member force stationed outside DEU and Travel Order indicating destination MOB Geilenkirchen. C) Military and civilian personnel of NATO international military Headquarters, provided they present a valid NATO ID Card of their NATO HQ located outside of DEU and Travel Order indicating destination MOB Geilenkirchen. D) Military personnel of DEU forces, provided they present a valid DEU Military ID card and Travel Order indicating destination MOB Geilenkirchen Subject to the following restrictions: Valid only for purchasing tax-free groceries up to 20 € total sales volume – not permitted are rationed tax-free items and any type of alcohol. * At the date of issue of this Order: Albania, Belgium, Bulgaria, Canada, Croatia, Czech Rep., Denmark, Estonia, France, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Turkey, UK, USA. Persons on TDY to Geilenkirchen need to present their TDY orders to the E-3A VAT Office at building #80 to obtain a shopping permit/stamp indicating their shopping entitlements. This stamp is only available at the E-3A Component VAT Office, Building # 80, Monday to Thursday 9:00-11:30 and 13:00-15:00, and Friday 9:00-11:30.
What identification do you need?
E-3A Component members/dependents: NEW Shopping card Eligible members stationed in Germany (not MOB Geilenkirchen) without a Shopping Card, or USA members: NATO or national military ID-Card and NATO or national ration card (refer to above details) NATO HQs in Germany who do not provide members with a ration card but are entitled to shop Duty Free (i.e.: Uedem and Kalkar) may present their NATO or National Military ID card only and receive applicable non-rationed shopping privileges accordingly. Members at E-3A on travel duty orders: Travel orders stamped indicating eligibility (refer to above)
What can you buy?
GREEN Shopping Card: allows the purchase of any non-rationed items without value limit and rationed items as indicated on their ration card. YELLOW Shopping Card: allows the purchase of un-rationed items up to an individual value per item of 75 Euro (Example: your total purchase amount can exceed 75 Euros and in fact is unlimited, however no single item can exceed 75 Euros per item). If this member also holds a valid ration card, s/he is entitled to those items indicated on the ration card. RED Shopping Card: allows the purchase of a maximum of 20 Euros per day of food stuffs only-no alcohol items Rationed Items Alcohol: The threshold for rationed alcohol is those having alcohol volume of 38% or higher with a maximum monthly allowance of six (6) litres. Alcohol under 38% volume, may be purchased without a ration card with no limitation (exception of WHISKEY and GIN, which are rationed, regardless of alcohol content). Coffee: 2.5 kilogram per month and 250 gr coffee extracts. Tobacco: Entitled personnel may purchase 200 cigarettes per week (or other tobacco/cigar equivalent) NOTE: If an eligible person is in possession of non-rationed tax-free alcoholic beverages, other than beer or wine, in larger quantities than authorized for rationed alcoholic beverages, customs authorities may determine that these amounts exceed the quantities for personal use and consumption. For additional questions please contact OFC-LAO@e3a.nato.int
Please refer to the Orders 8.1-11 issued 01 Jan 2012 for additional information and details.
Hours and Phone Numbers
Phone: 0049 (0)2451-6207-223
Mon – Fri: 07:30 – 18:00
Saturday: 10:00 – 17:00
Sunday: 11:00 – 17:00
Phone: 0049 (0)2451-48451-321
Mon – Fri: 10:30 – 18:00
Saturday: 10:00 – 17:00
Sunday: 11:00 – 17:00
Phone: 0049 (0)2451-6207-252
Mon – Thur: 08:00 – 17:00
Friday: 08:00 – 15:00
Sat – Sun: CLOSED
Phone: 0049 (0)2451-632-670
Mon – Fri: 08:00 – 17:00
Sat – Sun: 12:00 – 17:00
Phone: 0049 (0)2811-642-6694
Mon – Thur: 09:30 – 16:00
Friday: 09:30 – 13:30
52511 Geilenkirchen, Germany
Phone +49 2451 4845111
52511 Geilenkirchen, Germany
Phone +49 2451 4845111