The mission of NATEX is to ensure customer satisfaction by providing superior service and quality merchandise at competitive prices. NATEX prides itself on having been a part of the NATO E-3A Component as the concessionaire since 1985. The uniqueness of our demographics instills an international flair when servicing our customers from the 28 nations of NATO.
NATEX successfully profiles leading image brands and key trends at our retail facilities, focusing on a one-stop DUTY FREE international shopping experience. NATEX employs approximately 140 people of many nationalities, and we are an equal opportunity employer, promoting personal growth and career advancement.
Being operational seven days a week allows us to focus on customer convenience with an emphasis on customer service. Customer verification assures our integrity with Base Directives.
NATEX is committed to our mission and those core values which promote a professional corporate culture which recognizes the importance of mutual respect, honesty and a healthy work environment. Our guiding principles encourage open communication and support of one another.
NATEX is "your" store and is dedicated to supporting the E-3A Component Base Morale & Welfare through royalties paid on every sale made at NATEX outlets.
The NATO Airborne Early Warning & Control Force (NAEW&CF) was established in January 1980. Not long after the opening of the E-3A Component, NATEX opened the doors to its first NATEX Combination Store, providing an international touch to the Component’s shopping facilities. NATEX’s main aim was to offer as much variety as possible, reflecting Geilenkirchen’s international community.￼
A one-of-a-kind shopping facility had been opened, where products from Europe and North America were offered, in combination with local groceries. Under the agreement of CANEX, NATEX operates the facilities as a concessionaire and a percent of profits from NATEX sales are returned directly to the Base population through the Morale & Welfare Fund. The success of NATEX greatly benefits the Component. NATEX pays annual royalties to the Component based on consumer sales and in accordance with contractual obligations. These monies are used to improve recreational facilities and offer additional services. Furthermore, NATEX independently donates to Component entities in supplementary support.
Over the next few years, the business grew, and in 1987 NATEX expanded by segregating the electronics and cosmetics from the original store into its own retail store. In approximately 1991, clothing was introduced, with Levi’s as the first apparel brand. Merchandised in a small area of the retail store, it too rapidly expanded into the beginnings of its own store, which was then located in what is known today as the NATEX Getranke Markt. Sales in the selection of brands and products offered at NATEX have enabled us to successfully grow to multi-unit stores.
Around 2000, NATEX launched an aggressive renovation plan, upgrading all of the stores to ensure an international and one-stop duty-free shopping experience, matched with a ‘superior service’ customer focus. This approach was very successful for NATEX, doubling the sales volume in only 4 years. The NATEX expansion required erecting a new building and renovating other NATEX occupied buildings and several parking areas, all of which was fully funded by NATEX.
Today, NATEX has grown into separate outlets at the Component: Retail Store, Convenience Plus, Casual Mode and Automotive Garage/Gas Station. Currently NATEX employs approximately 130 people of many nationalities, 85% of which are dependents of NATO component members.
NATEX is continually looking to further evolve to meet our customers' expectations. NATEX maintains a progressive approach and is always looking towards the future.
Phone: 0049 (0)2451-6207-223
Mon - Fri: 08:00 - 17:30
Sat - Sun: 11:00 - 17:00
Phone: 0049 (0)2451-48451-321
Mon - Fri: 10:30 - 17:30
Sat - Sun: 11:00 - 17:00
Phone: 0049 (0)2451-6207-232
Mon - Fri: 10:30 - 17:30
Sat - Sun: 11:00 - 17:00
Phone: 0049 (0)2451-6207-252
Mon - Fri: 08:00 - 17:00
Sat - Sun: CLOSED
Phone: 0049 (0)2451-632-670
Mon - Fri: 08:00 - 17:00
Sat - Sun: 12:00 - 17:00
Base West Gate Opening Hours
Mon - Fri: 05:30 - 09:30 / 11:30 - 19:00
NATEX is located on the NATO E-3A Component Airbase in Geilenkirchen, Germany.
52511 Geilenkirchen, Germany
Lat 50.960 N / Long 6.040 E
Please click here for a Google Map.
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Convenience Plus Phone: 0049 (0)2451-6207-223
Retail Store Phone: 0049 (0)2451-48451-321
Casual Mode Phone: 0049 (0)2451-6207-232
Garage Phone: 0049 (0)2451-6207-252
Gas Kiosk Phone: 0049 (0)2451-632-670
A) E-3A Component and National Support Unit military personnel assigned to the MOB Geilenkirchen, unless they are DEU nationals.
B) E-3A Component NATO International Civilian Personnel employed under the NATO Civilian Personnel Regulations, provided they are: neither temporarily employed (under Chapter XVII NCPR), nor Consultants (under Chapter XVI NCPR), nor DEU nationals, nor ordinarily residents in DEU (for twelve months or more upon taking up employment as an International NATO Civilian).
C) Civilian Component of the National Support Units (other than the DEU NSU), who are: neither DEU nationals, nor local wage rate personnel, nor ordinarily residents in DEU (for twelve months or more upon taking up employment as civilian component of the NSU).
Remark: Personnel referred to in (d) may include certain NATEX personnel, US Clinic, US school teachers, etc. Status to be verified by LAO.
D) Military and International Civilian NATO personnel (except for DEU nationals) administratively assigned to the E-3A Component by an instrument conferring legal status (e.g. MOUs signed by the E-3A Component relating to certain NATO personnel of ACCI, NAMSA, NAPMA, 1NSB, all stationed in DEU).
E) Dependents (spouse and dependent children of 18 years or above) of the personnel referred to in (A) to (D).
A) DEU E-3A Component and DEU National Support Unit military personnel (except for DEU personnel of SanStaffel).
B) E-3A Component NATO International Civilian Personnel employed under the NATO Civilian Personnel Regulations, who are DEU nationals, but are neither temporarily employed (under Chapter XVII NCPR), nor Consultants (under Chapter XVI NCPR).
C) E-3A Component NATO International Civilian Personnel employed under the NATO Civilian Personnel Regulations, who were ordinarily residents in Germany for twelve months or more upon taking up employment as an International NATO Civilian, but are neither temporarily employed (under Chapter XVII NCPR), nor Consultants (under Chapter XVI NCPR).
D) Civilian employees of the DEU National Support Unit assigned to the E-3A Component.
E) Military and International Civilian ANATO personnel with DEU nationality, who are administratively assigned to the E-3A Component by an instrument conferring legal status (e.g. certain NATO personnel of ACCI, NAMSA, NAPMA, 1NSB)
F) Dependents (spouse and dependent children of 18 years or above) of the personnel referred to in (A) to ©.
Remark: The status of the personnel referred to in (a) to (e) above always determines the status of the dependents, who will never exceed privilege level yellow, regardless their nationality.
A) Local Wage Rate Personnel of the E-3A Component
B) Staff members of BWDlZ (StoV, Deutsche Truppenverwaltung)
D) Temporary NATO International Civilians
G) Local Wage Rate Personnel of the National Support Units
H) DEU SanStaffel
Remark: Dependents of the personnel referred to in (a) to (h) above are not eligible for any kind of Shopping Card.
It is recognised that “other” entitled personnel (off this Base - and who do not hold a Shopping Card) are still entitled to shop at NATEX and can continue to do so using the same ID/ration card as was done previously. Base Officials are currently looking into issuance of a Shopping Card for all these entitled personnel as well, however until such a time, we will gladly accept the usual ID/ration card confirming eligibility for shopping at NATEX.
Upon application by the eligible person, a temporary shopping permit will be stamped on Travel Orders of
A) Military personnel assigned to the FOBs/FOL on temporary duty travel to MOB Geilenkirchen, provided they present a valid Component Blue ID Card indicating they are assigned to a Component FOB/FOL and Travel Order indicating destination MOB Geilenkirchen.
B) Military personnel and civilian component of forces of NATO member States (except for DEU nationals), provided they present a valid National Military ID card of their respective NATO member force stationed outside DEU and Travel Order indicating destination MOB Geilenkirchen.
C) Military and civilian personnel of NATO international military Headquarters, provided they present a valid NATO ID Card of their NATO HQ located outside of DEU and Travel Order indicating destination MOB Geilenkirchen.
D) Military personnel of DEU forces, provided they present a valid DEU Military ID card and Travel Order indicating destination MOB Geilenkirchen
Subject to the following restrictions: Valid only for purchasing tax-free groceries up to 20 € total sales volume – not permitted are rationed tax-free items and any type of alcohol.
* At the date of issue of this Order: Albania, Belgium, Bulgaria, Canada, Croatia, Czech Rep., Denmark, Estonia, France, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxemburg, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Turkey, UK, USA.
Persons on TDY to Geilenkirchen need to present their TDY orders to the E-3A VAT Office at building #80 to obtain a shopping permit/stamp indicating their shopping entitlements. This stamp is only available at the E-3A Component VAT Office, Building # 80, Monday to Thursday 9:00-11:30 and 13:00-15:00, and Friday 9:00-11:30.
E-3A Component members/dependents: NEW Shopping card
Eligible members stationed in Germany (not MOB Geilenkirchen) without a Shopping Card, or USA members: NATO or national military ID-Card and NATO or national ration card (refer to above details)
NATO HQs in Germany who do not provide members with a ration card but are entitled to shop Duty Free (i.e.: Uedem and Kalkar) may present their NATO or National Military ID card only and receive applicable non-rationed shopping privileges accordingly. Members at E-3A on travel duty orders: Travel orders stamped indicating eligibility (refer to above)
GREEN Shopping Card: allows the purchase of any non-rationed items without value limit and rationed items as indicated on their ration card.
YELLOW Shopping Card: allows the purchase of un-rationed items up to an individual value per item of 75 Euro (Example: your total purchase amount can exceed 75 Euros and in fact is unlimited, however no single item can exceed 75 Euros per item). If this member also holds a valid ration card, s/he is entitled to those items indicated on the ration card.
RED Shopping Card: allows the purchase of a maximum of 20 Euros per day of food stuffs only-no alcohol items
Alcohol: The threshold for rationed alcohol is those having alcohol volume of 38% or higher with a maximum monthly allowance of six (6) litres. Alcohol under 38% volume, may be purchased without a ration card with no limitation (exception of WHISKEY and GIN, which are rationed, regardless of alcohol content).
Coffee: 2.5 kilogram per month and 250 gr coffee extracts.
Tobacco: Entitled personnel may purchase 200 cigarettes per week (or other tobacco/cigar equivalent)
NOTE: If an eligible person is in possession of non-rationed tax-free alcoholic beverages, other than beer or wine, in larger quantities than authorized for rationed alcoholic beverages, customs authorities may determine that these amounts exceed the quantities for personal use and consumption.
For additional questions please contact OFC-LAO@e3a.nato.int
Please refer to the Orders 8.1-11 issued 01 Jan 2012 for additional information and details.
NATEX provides exceptional opportunities for enthusiastic individuals throughout our Retail Outlets and Administrative/Accounts Office. Each position's responsibilities and skill requirements are provided as a downloadable Word document. You are required to download and complete a NATEX Employment Application Form to apply for any position. We would be glad to have you join our team; be sure to check back often if you don't see a position that fits your skills or interests. The employment opportunities are updated on a daily basis.
All applications must be brought to the NATEX/AMSTO Administrative & Personnel Office (Building 74 located outside of the front gates of the E-3A Component). Applications will not be accepted at the outlets. All applicants are required to bring their NATO ID Card and Shopping Card (when applicable).
Invoice Clerk - Building 74
• Part Time
• Closing Date: 07 March 2014
Click here for job description.
If you're looking for a new TV, household item or that perfect gift, then NATEX is where you want to go! We offer reputable brand name merchandise that appeals to everyone and at tax/duty free pricing. Our Cosmetic and Fragrances department is second to none! If it’s not available in the store, we offer the option of special orders in many departments and brands. Experience the difference and enjoy the savings!
|2.||Jill Sander Sun|
|3..||Lancome La vie est belle|
|4. .||Thierry Mugler Alien|
|5. .||Dolce & Gabbana Light Blue|
|1..||Paco Rabanne 1 Million|
|2. .||Jean Paul Gautier Le Male|
|3..||Dolce & Gabbana The One|
|4..||Bleu by Chanel|
|5. .||Davidoff Cool Water|
Located in the NATEX Retail store, the Sports & Outdoor shop offers biking, fitness and seasonal solutions tailored to your individual needs.
Bike, run or walk! We can help make your exercise routine fun and affordable with well-respected brands like Cannondale and Giant bikes, Kettler fitness equipment… and don’t forget the all important accessories, like, Garmin GPS. Visit us soon and take a bike for a test-drive, speak to our bike experts, or simply shop for your fitness needs. If we don’t have it, we offer the option of special orders for select brands. Seasonally, we offer a good range of BBQs—a healthy alternative to in-home cooking. Broil King is our brand of choice—great results and tasty too!
Please visit our Customer Service Counter at the Retail Store to inquire about placing special orders for a variety of brand name merchandise.
For special orders & inquiries about our bicycle assortment:
Exactly that! Watch for the latest trends in casual fashion, and at unbeatable prices. Brand name fashions that capture the spirit of all ages...if you've "gotta" have it, then hurry before its gone! Fashion, footwear and accessories—shop and compare our unique assortments.
At NATEX Convenience Plus, we've changed over the years. We are always out looking for the latest and the greatest in foods, wines and spirits. That means checking out the newest trends—but also continuing to listen to our customers to find out what's important to you. For over 25 years, we've been here to serve the E-3A Component and provide our patrons with a world-class selection of foods, wines, spirits and more!
At NATEX Convenience Plus, we offer an international flair in our assortment of groceries. We are committed to bringing you the freshest and most delicious foods from around the world. You will find the tenderest meat cuts, market-fresh produce, just-baked breads from our in-store Bakery, and take-home meals that take only minutes to serve. We have a full-line grocery selection, with everything from fresh produce to dairy products, along with a great selection of frozen foods, deli products and gourmet style cheeses. We also import foods and gourmet products from other European countries and North America, so you are able to enjoy these brands while far from home! Our multilingual staff are our "product experts" who are always available to provide recommendations or assist with questions. All of this means one-stop convenience and great taste! We will continue to offer terrific savings in our flyers and at our Events, as well as the many unadvertised specials in-store every week.
Our knowledgeable and friendly butchers can help you with some of the different meat cuts found here in Germany, and give you recommendations on meal options and cooking. We carry only the freshest, best quality meats which are prepared in-store daily. In addition, special cuts and special orders are available. Visit Karl and his team in-store - or call (0)2451-6207226 for more information.
At our in-store bakery, enjoy a super selection of breads, rolls, soft pretzels, croissants and more - baked throughout the day. We also have New York style bagels, and delicious muffins, cookies and a variety of other tempting sweet treats. Try something different every day!
When you see the Fresh N Fast logo, you know you can count on fresh and nutritious options for lunch, dinner, snacks or anytime. We have many products in our Fresh N Fast line-up including delicious sandwiches, "broetchen", and veggie and fruit options. Look for this logo and enjoy great taste!
Enjoy gourmet quality hot coffee drinks at our Chaqwa corner. Choose from many options including espresso and macchiato. It's a TASTE break!
Discover our unparalleled DUTY FREE department—with hundreds of wines and spirits - including over 120 Single Malt whiskies alone! Our selection rivals specialty stores, but of course, our prices are lower!
Our friendly and knowledgeable Associates are always on hand to answer your questions and provide advice - whether it's selecting the best wine to serve with your special occasion dinner, or choosing which impressive single malt to add to your collection. The choices are huge, and there's always something new and exciting to try!
Discover the difference at NATEX.
We know our wines! NATEX offers a truly international assortment of wines, with many award winners from across Europe and the New World countries of Chile, Australia, New Zealand and South Africa. Wines selected for our assortments must meet our high standards of Quality and Value.
In addition to more well known varietals, we source unique parcels of wines, many of which are not widely available, and which offer long cellaring capacity. Our assortment offers some spectacular vintages that will mature gracefully over the coming years (don't miss our recommended 2009 and 2010 vintages — both were stunning years in France and Italy!).
We are always challenging ourselves to find new and exciting wines for our customers, and our range of brands illustrates this. These are just some of the many brand options available at the NATEX Wine Department.
We offer superior service! Our sales Associates love to share their passion for wine, and are on hand to give sound advice on wines for any occasion. Whether it's a dinner party, birthday celebration, wedding — or simply discovering and enjoying wines with friends, we can help you find the perfect ones. Choose from among hundreds of dry, semi-dry or sweet red and white wines, great sparklers, a super Champagne assortment, and an impressive variety of ports and sherries. Special orders* are also available — please ask for details.
Tastings and samplings are very important to us, and we strive to ensure that our customers are well informed through tasting information cards and frequent product samplings. During our Events, take the opportunity to sample a wider selection of wines from among the ones on special offer. At many of our Events, we have special industry guests on hand to answer your questions, and provide in-depth information.
Throughout the year, we're also at a number of special tastings at various venues on the NATO E3A Component. Check our calendar, and plan to join us there for some fun and informative evenings where you will have the opportunity to sample and order exclusive wines — many of which are not available in our regular assortments.
*Proof of shopping eligibility and deposit is required at time of order placement.
If you are hosting a party, looking for that special gift, stocking your bar, or adding to your own private collection, NATEX Duty Free has an incredible selection of spirits!
We're constantly researching the latest trends, and bringing in new and exciting products — including gift packs and special Limited Editions, many of which are exclusives that cannot be found elsewhere in Germany. Our selection and value are unsurpassed, so visit us today to explore:
Gifts of Foods and Wines are always welcome for any occasion. At NATEX Convenience Plus, we make it easy for you to save time when you need a truly special gift. We have a wealth of gift items – from quality wines and champagnes, wine accessories and glasses, spirits, liqueurs, and single malt whiskies ... to gourmet foods and condiments, as well as the highest quality cheeses and meats, delectable treats, chocolates and candy and more!
We offer many different options for gift packs and gift baskets at the holiday seasons, including Easter, Mother’s Day and Christmas. Choose from an extensive selection in-store, or place a custom order.* Our expert creative team will help you design a special basket. It’s easy — just call (0)2451-6207223, drop us a line at email@example.com, or see us in-store for a personal consultation.
*For custom orders, please place your order a minimum of 24 hours prior to desired pick up time. Deposit may apply. Ask in-store for details, or call (0)2451-6207223.
A variety of different special orders are available. Whether you are ordering for a large party or function and need everything from party trays to fresh bakery products to meats for the BBQ, we can put it all together for you! We specialize in fresh, tasty and nutritious options that'll make your next party or get together a hit with all of your guests!
Come and see us in-store or call (0)2451-6207223 for details. And — ask us to pair your food orders with just the right mix of beers, wines and cocktail spirits!
*Please place your order a minimum of 48 hours prior to desired pick up time. Deposit may apply. Ask in-store for details, or call (0)2451-6207223. *Proof of shopping eligibility and deposit is required at time of order placement.
Visit us in store to consult with our Duty Free Specialists, and we'd be happy to place a special order for you.* Lead times, prices and availability may vary. See in-store or call for details (0)2451-6207223.
*Proof of shopping eligibility and deposit is required at time of order placement.
The NATEX automotive center located near the West Gate offers convenient solutions for car owners requiring automotive maintenance, services and/or repair.
NATEX is proud to offer:
NATEX also operates a gasoline kiosk providing tax-free, duty-free fuel to eligible patrons.
Visit our NATEX Gas Station for duty free gas.
Also available: Comma Oil and oil products, Meguiars car care products, pop, snacks, 5 gallon water jugs, and much more.
0049 (0)2451 632670
For special orders or to make an appointment for Car Inspections, call:
0049 (0)2451 6207252
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Click the images to view larger • Download the Convenience Plus flyer as PDF (large file)
Click the images to view larger • Download the Retail + Casual Mode flyer as PDF (large file)
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With the diversified merchandise available at NATEX, give the gift of choice! NATEX offers gift certificates in denominations of 10 Euro, 20 Euro and 50 Euro. They are available and redeemable at any NATEX outlet located on the NATO E-3A Component and have no expiration date. A perfect Gift for the person who has everything!