We want you to be happy with your purchase.  If for any reason you are not satisfied, we will gladly accept for refund or exchange, any item purchased from NATEX stores within 30 days of purchase. Returned items should be unworn, unused, unwashed and include the vendor packaging and tags, along with the original receipt. Used products cannot be returned unless defective. Please note that gift certificates are non-refundable.

In accordance with Health Regulations, items of a personal nature cannot be accepted for return including but not limited to undergarments, bathing suits, earrings, electric razors, women’s personal products, hair brushes & combs, exercise mats, stability balls, resistance tubing, resistance bands, heart rate monitors. If you aren’t sure… just ask.

Final Sale items may not be returned.

And… after all of that; if you aren’t sure what to do, please contact us. (contactus@natex.de) We are happy to talk to you about your individual situation.

We sell many different products that are covered by a manufacturer warranty. When something goes wrong with these products, we want you to know that we are here to help you. We encourage you to contact us. We will contact the manufacturer and determine the best solution based on the situation. In many cases, this will involve sending the item back to the manufacturer for repair. In other cases, the manufacturer may be able to replace the item. Each situation is different.